When receiving a call for a fire alarm from an alarm company and the alarm
company advises they have made contact with the premises, the contact
person is advising there is no fire but they do not have the proper verification
code the following procedure has been established:
Upon receipt of a call meeting the above stated criteria the combined
complaint type for a fire alarm will be entered (FALRM). The police dispatcher
will dispatch the recommended police unit. If there is no units available to
respond to the call, notify fire board immediately.
The fire dispatcher will dispatch the fire department officers tones and
announce for any available station ___ chief officer to contact communications
as soon as possible. Upon receipt of a call from the officer they are to be
advised of the call. This call will handled as requested by the officer whether it
be to dispatch the company, handle with an officer or let the police handle. If
no officer calls in within 2 minutes the call is to be dispatched as a normal
alarm system.
THIS PROCEDURE IS TO BE FOLLOWED ONLY WHEN THE ALARM
COMPANY ADVISES THEY HAVE MADE CONTACT AT THE PREMISES
AND THEY ARE ADVISING THERE IS NO FIRE BUT THE PROPER CODE
HAS NOT BEEN RECEIVED. IN ALL OTHER INSTANCES THE FIRE
DEPARTMENT IS TO BE DISPATCHED ACCORDING TO PRE-
ESTABLISHED DEPARTMENTAL PROCEDURES.
